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Industries we serve:
Financial Services
Telecom and Media

Telecom and Media

Telecom and media is a fiercely competitive industry, requiring highly scalable operations and flexible operations which can cope with the sporadic and sometimes unexpected changes in business volume. Furthermore, telecom and media clients have high demands in terms of sales and costing.

Sonic has a proven track record in working with telecom and media companies, coming up with innovative solutions which work effectively and have high productivity. Our telecom infrastructure further enhances our connectivity with such clients.

Sales and marketing
Inbound sales
Outbound sales
Product cross/up-sell calls
Product up-sell calls
Account opening
Account maintenance
Query management
Transaction related
Payment / billing related
Product related
Help desk activities
Account closure
Statement enquiries and reconciliations
Loyalty and customer retention programs

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