About Us Facilities Services Facilities

Industries we serve:
Financial Services
Telecom and Media
Travel

Travel

The travel industry is another complex industry, with different fare codes, cash collection issues and demanding customers. Working with a partner which can understand the industry code and also handle cash collection can be an effective way to grow a business without substantial time and financial investment.

Sonic has the experience in working with airlines and travel agencies to help them set up customer care centers and back offices to handle the high daily volumes.

Sales and marketing
Inbound sales
Outbound sales
Cash collection
Query management
Transaction related
Payment / billing related
Product related
Help desk activities
Travel agent retention programs
Loyalty and customer retention programs
Fares entry

 
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